Browse by skill — click a tab to see samples for each service I offer.
A detailed lead generation spreadsheet organizing contacts by platform, follower count, engagement rate, location, tier, estimated fees, and alignment notes — built to support a brand's outreach and influencer marketing campaign.
A comprehensive SOP covering the full lead management workflow for a real estate team — from initial lead capture and CRM entry to outreach scripts, appointment setting, and a 60-day follow-up schedule.
A structured research report evaluating 25+ tools across six categories — Communication, Project Management, Scheduling, File Management, Graphic Design, and CRM — with comparison tables and a recommendation for each.
A well-structured Google Drive folder containing all Admin Support work samples — organized by category for easy navigation. Demonstrates my approach to clean, logical file management for remote teams.
Managed Twitter/X and Instagram accounts for a content creator client — handled account setup, content creation, posting, and community engagement. Both accounts were built and grown from scratch within the first week.
Created and managed a Reddit account for a content creator client from the ground up — reached 568 followers, 1.1k karma, and 220 contributions within just 13 days of account creation. Handled content posting, community engagement, and audience growth strategy.
One post reached 33,000 views with a 99% upvote ratio, 377 upvotes, and 47 comments — all within the first week of managing the account. Top audience: United States (56%), Germany (5.4%), and Canada (4.9%).
A structured weekly content calendar covering Instagram, Twitter/X, and Reddit — planned across different time slots with content formats including reels, carousels, threads, posts, and community engagement. Built to maintain a consistent posting rhythm across all platforms.
| # | Lead Name | Source | Call Date | Attempts | Status | Appt Set? | Notes |
|---|---|---|---|---|---|---|---|
| 1 | ███████ ██. | Zillow | Mar 10 | 2 | Warm | ✓ Yes | Confirmed Mar 13 @ 2PM |
| 2 | ███████ ██. | Facebook Ad | Mar 10 | 1 | Follow-up | Pending | Left voicemail, sent SMS |
| 3 | ███████ ██. | Website Form | Mar 11 | 3 | Hot | ✓ Yes | Confirmed Mar 14 @ 10AM |
| 4 | ███████ ██. | Referral | Mar 11 | 1 | Warm | ✓ Yes | Confirmed Mar 15 @ 3PM |
| 5 | ███████ ██. | Cold List | Mar 12 | 2 | Not Interested | No | Requested no further contact |
| 6 | ███████ ██. | Zillow | Mar 12 | 1 | Follow-up | Pending | Callback scheduled Mar 14 |
| 7 | ███████ ██. | Facebook Ad | Mar 13 | 2 | Hot | ✓ Yes | Confirmed Mar 16 @ 11AM |
| 8 | ███████ ██. | Referral | Mar 13 | 1 | Warm | ✓ Yes | Confirmed Mar 17 @ 1PM |
Thank you for taking the time to chat with me today! As promised, I'm following up with a few details about your upcoming consultation with [Agent Name].
📅 Date: [Day], [Date]
🕐 Time: [Time] [Timezone]
📞 They'll call you at: [Phone Number]
If you have any questions before your call or need to reschedule, please don't hesitate to reach out to me directly.
Looking forward to helping you find your perfect home!
Warm regards,
Kyla Vasquez
Virtual Assistant | [Company Name]
Just a friendly reminder that your consultation with [Agent Name] is scheduled for tomorrow, [Day] at [Time].
To make the most of your call, you might want to have handy:
• Your preferred areas or neighborhoods
• Your budget range
• Any must-haves for your ideal property
[Agent Name] is looking forward to speaking with you! If anything has changed, please let me know as soon as possible.
See you tomorrow!
Kyla Vasquez
Virtual Assistant | [Company Name]
It looks like we weren't able to connect at your scheduled time — no worries at all! I know how busy life can get.
I'd love to set up a new time for you to speak with [Agent Name] at your convenience. We have availability on:
• [Option 1 — Day & Time]
• [Option 2 — Day & Time]
Just reply to this email or give me a call at [Phone Number] and I'll get you rescheduled right away.
Hope to hear from you soon!
Kyla Vasquez
Virtual Assistant | [Company Name]
A real email I wrote on behalf of my client as their Personal Assistant — a formal inquiry to a flight school regarding a Private Pilot License (PPL) program, covering program structure, fees, timelines, medical requirements, and training fleet details. Client name has been blurred for privacy.
Two ready-to-use, professionally written email templates demonstrating how I handle customer follow-ups and complaints — with a formal tone, clear structure, and a focus on resolution and retention.
Dear [First Name],
I hope this message finds you well. I am reaching out on behalf of [Company Name] to follow up on your recent interaction with us on [Date/Reference]. We wanted to take a moment to check in and ensure that everything has been resolved to your satisfaction.
If you have any remaining concerns, questions, or feedback regarding your experience, please do not hesitate to reply to this email or reach out to us directly. We are more than happy to assist you further.
Your satisfaction is our priority, and we greatly value the trust you have placed in [Company Name]. We look forward to continuing to serve you.
Thank you for your time, [First Name]. We appreciate you and hope to hear from you soon.
Warm regards,
Kyla Justine Vasquez
Email Support Specialist | [Company Name]
📧 [email protected] | 💬 Available Mon–Fri, 9AM–6PM
Dear [First Name],
Thank you for taking the time to bring this matter to our attention. I sincerely apologize for the inconvenience and frustration you experienced. Please know that your concern has been received and is being taken very seriously by our team.
After reviewing your case — [Brief description of the issue, e.g., "the delayed delivery of your order #12345"] — I want to assure you that this is not the standard of service we hold ourselves to at [Company Name].
Here is what we are doing to resolve this for you:
✅ [Action Step 1] — e.g., Your order has been escalated and is now being prioritized.
✅ [Action Step 2] — e.g., A full investigation has been initiated into what caused the delay.
✅ [Resolution/Goodwill Gesture] — e.g., As a courtesy, we would like to offer you [discount/refund/replacement].
We expect this to be fully resolved by [Date/Timeframe]. I will personally follow up with you on that date to confirm everything has been addressed.
Once again, I sincerely apologize for the trouble this has caused. We deeply value your relationship with [Company Name] and are committed to making this right.
Please feel free to reply to this email directly if you have any additional questions or concerns. I am here to help.
With sincere apologies and regards,
Kyla Justine Vasquez
Email Support Specialist | [Company Name]
📧 [email protected] | 💬 Available Mon–Fri, 9AM–6PM
Souvenir program cover designed for the National Nutrition Council Region 13 (CARAGA) Regional Nutrition Awarding Ceremony held at Hotel Oasis, Butuan City. Features traditional Mindanaoan-inspired geometric patterns in gold and white.
A collection of official social media awareness posts created for the National Nutrition Council Region 13 Facebook page — covering health observance months, awareness weeks, and national campaigns.
A patient diet prescription brochure created during my hospital internship. Designed to communicate meal plans, exchange distributions, and nutritional guidelines in a clear, visually appealing format for pediatric patients. Patient name has been blurred for privacy.
A Practical Science-Based Guide to Digestive Healing — A 20-chapter e-book I wrote and designed entirely from scratch — complete with a Food & Symptom Tracker and a Weekly Glow Planner. More than just a design project, every chapter was carefully crafted to be scientifically grounded, easy to read, and genuinely helpful. I made sure the layout stays clean and engaging so readers actually enjoy learning about their gut health.
